Upon successful completion of this program, students will develop the technical knowledge and practical skills necessary for entry-level employment as an IT Support Specialist. Students will learn computer hardware, operating systems, networking fundamentals, cybersecurity, software installation, troubleshooting techniques, customer service, and help desk operations. Through hands-on training and real-world scenarios, students will demonstrate the ability to diagnose and resolve common technical issues, support end users, configure computer systems, and maintain secure and efficient technology environments.
Student Learning Outcomes
By the end of the course, students will be able to:
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Identify and troubleshoot common computer hardware and software issues.
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Install, configure, and maintain Windows operating systems and essential business applications.
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Understand networking fundamentals, including IP addressing, wireless connectivity, and network troubleshooting.
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Apply cybersecurity best practices to protect systems, data, and user accounts.
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Configure and support printers, peripheral devices, and mobile technologies.
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Create and manage user accounts, passwords, and system permissions.
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Demonstrate effective customer service and communication skills while providing technical support.
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Document technical issues and resolutions using industry-standard help desk procedures.
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Apply critical thinking and problem-solving skills to resolve technology-related issues efficiently.
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Prepare for industry-recognized entry-level IT certification exams, such as CompTIA IT Fundamentals (ITF+), CompTIA A+, or Google IT Support Professional Certificate.
Career Opportunities
Graduates may qualify for entry-level positions such as:
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IT Support Specialist
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Help Desk Technician
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Desktop Support Technician
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Computer Support Specialist
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Technical Support Representative
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Field Service Technician
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Computer Repair Technician
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IT Operations Assistant
This course prepares students for careers in business, education, healthcare, government, and technology organizations by building the foundational technical skills and professional competencies required to support today's digital workplace.
